SoftMoc Help

SoftMoc employs the fastest delivery possible!  Our delivery services may deliver same day/next day and within 24 hr in major cities across Canada, depe...

Most order ship for in store pickup for FREE at SoftMoc. There are some exceptions like items under $34.99 (after discounts) or any items marked Clearance, ...

Most orders will be processed for shipping within an estimated 24 - 48 SoftMoc business hours. Once an order has been processed for shipping, you will recei...

All SoftMoc orders are shipped from either our Distribution Centre or a Retail location located within Canada. When ordering multiple items, we strive t...

Shipping charges are calculated automatically by the Shopping Cart and are relative to the specifications of each item. Any incurred shipping charges will b...

Please allow 24 to 72 hours (excluding weekends and holidays) to see updated scans on your package. Should you still be seeing no updates after this period ...

Please refer to the Shipping Confirmation email that is sent to you via email once your order has processed for shipping. There, you will find the link to o...

If you've recently placed an order with us and it has not yet shipped, it may still be possible for us to change your shipping address. You must contact...