SoftMoc Help

Common FAQS 17

• Customer Care Hours of Operation
• How to Find a SoftMoc Location?
• Does SoftMoc offer Online Price Adjustments?
• Shoe Size Guide
• How Long Will the Sale Price Be Offered?

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Online Order Information 11

• Privacy Policy
• Real Time Trust Rating
• Pre Order at SoftMoc.com
• Delayed Order - When Will My Order Ship?
• Clearance Items - Terms and Conditions

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Discount and Coupon Codes 5

• Discount and Coupon Code Exclusions
• Why is my Corporate Sales Discount Code Invalid?
• Can I Use More than One Discount Code?
• Why Won't My Discount/Coupon Apply?
• How to Apply a Discount/Coupon Code Online?

In-Store Pick Up Orders 3

• In Store Pick Up Orders
• In-Store Pick Up Information
• In-Store Pick Up Shipping Fees

Fast Shipping 8

• 24 Hr - Next Day Delivery Information
• Is it Free to Ship to My Local Store?
• Order Processing Time Frames
• How Will SoftMoc Ship My Order?
• What Can I Expect for Shipping Costs?

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Easy Returns 7

• What is SoftMoc's Return Policy?
• How Do I Receive a Prepaid Return Label?
• Can I Exchange an Item Online?
• Online Refund Processing Times
• Manual Refund Processing Times

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SoftMoc Rewards Information 12

• Creating an Account Online
• How To Earn a Reward Credit
• How to Apply a Reward Credit to an Online Purchase?
• Do SoftMoc Reward Credits Expire?
• I Returned my Purchase, Will I Get my Reward Credit Back?

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SoftMoc Corporate Rewards Information 8

• What is SoftMoc Corporate Rewards?
• How to Join Corporate Rewards?
• How to Contact SoftMoc's Corporate Rewards Team?
• Are There Any Product Exclusions?
• What are the Eligibility Rules for Joining?

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