Common FAQS
Our online Customer Care Team can be reached: Toll Free Number Hours Monday to Friday - 9am - 7pm EST Saturday - 9am - 6pm EST Sunday - Closed Li...
Mon, 17 Mar, 2025 at 1:51 PM
You can find your nearest SoftMoc store by visiting our Locations Page.
Wed, 5 Feb, 2025 at 2:57 PM
Yes! For purchases made at a SoftMoc store please return to the store with the product and receipt and our associates assist you. For purchases made on ou...
Wed, 5 Feb, 2025 at 2:57 PM
If you're unsure of your shoe size, you can determine it by taking measurements! Since the foot is three-dimensional, a two-dimensional tool like a...
Wed, 5 Feb, 2025 at 2:58 PM
Sales and promotions can end at any time at Softmoc.com. We recommend that you place your order as soon as possible to ensure the best selection and availab...
Wed, 5 Feb, 2025 at 2:58 PM
At this time, SoftMoc does not offer price matching with an opposing company
Wed, 5 Feb, 2025 at 2:59 PM
You can check the availability of an item by visiting softmoc.com. After clicking on the item you wish to locate, select your size, and click Find In S...
Tue, 18 Mar, 2025 at 3:33 PM
Your credit card will not be charged for the purchase until it has been processed for shipping (usually within 24 to 48 hours). In the case of a sold out or...
Wed, 5 Feb, 2025 at 3:01 PM
SoftMoc is proud to carry these great brands! Adidas, Asics, B&B Premium, Birkenstock, Blundstone, Bogs, Brooks, Clarks, Cole Haan, Columbia, Conver...
Wed, 5 Feb, 2025 at 3:00 PM
You can select the Unsubscribe button at the bottom of any SoftMoc promotion email you’ve received. Alternatively, a member of our Customer Care team ca...
Wed, 5 Feb, 2025 at 3:08 PM