Please wait for the pick up email confirmation from SoftMoc before going to the store. You’ll receive a notification when your order is ready for pick-up. Our store level staff require time to receive and unpack your order!
*Please note, if you have ordered multiple items, please wait until you receive all item pick up notifications as they may be shipping from different locations. Multiple items may not always be ready to pick up at once so please pay close attention to your email notifications.
**Please have your Order Number and a form of ID on hand, ready for our Team. Once processed as picked up in our system, a receipt signature will be required.
Should an order not be picked up within 7 days, a refund will be issued to the original method of payment and an email confirmation will be sent.
If the order was paid for at store level (Direct Ship Order), please reach out to our Customer Care Team at shoes@softmoc.com for assistance.