SoftMoc is not liable for lost or stolen gift cards. However, if your gift card has been registered under your SoftMoc Rewards Account and a balance remains, you may request a gift card replacement.
To request a replacement, please log into your Rewards Account.
You can then select the Gift Card tab, and choose Request Replacement. Please allow 24 to 48 hours for review and processing.
If your request is approved, you will receive an email notification with a temporary PIN number. Once you have received your PIN number via email, please head to your nearest SoftMoc location, and they will assist you with the replacement gift card.
*Should you live in a rural area and not have a local SoftMoc, please reach out to our Customer Care Team.
Log on to your SoftMoc Rewards Account Here