Common FAQS
We apologize for the delay with your order. While we are working hard to process and ship it as quickly as possible, we do not have a specific shipping date...
Wed, 5 Feb, 2025 at 3:03 PM
3DSF-2 (3D Secure 2) is a security measure used in online payments to help prevent fraud. 3D Secure adds an extra layer of authentication during the paymen...
Wed, 5 Feb, 2025 at 3:02 PM
In some cases, if an item does not meet our shipping standards or if inventory is limited and we’re sold out, we may need to cancel your order. We sincerely...
Wed, 5 Feb, 2025 at 3:03 PM
All transactions that you initiate with SoftMoc.com are confidential. Your name will not be added to any mailing list and will NEVER be transferred to a thi...
Wed, 5 Feb, 2025 at 3:04 PM
Benefits to having a SoftMoc Rewards Account: Free to join Earn points to redeem for future credits! Earn points online and in-store Points never ex...
Wed, 5 Feb, 2025 at 3:04 PM
SoftMoc Gift Cards can be used towards online purchases and entered on the Final Checkout page, as the chosen method of payment. Select the option for ...
Wed, 5 Feb, 2025 at 3:05 PM
SoftMoc is not liable for lost or stolen gift cards. However, if your gift card has been registered under your SoftMoc Rewards Account and a balance remains...
Wed, 5 Feb, 2025 at 3:05 PM