Common FAQS

Delayed Order - When Will My Order Ship?
We apologize for the delay with your order. While we are working hard to process and ship it as quickly as possible, we do not have a specific shipping date...
Wed, 5 Feb, 2025 at 3:03 PM
I'm Receiving an Error at Checkout? - 3DSF-2
3DSF-2 (3D Secure 2)  is a security measure used in online payments to help prevent fraud. 3D Secure adds an extra layer of authentication during the paymen...
Wed, 5 Feb, 2025 at 3:02 PM
Why Was My Order Cancelled?
In some cases, if an item does not meet our shipping standards or if inventory is limited and we’re sold out, we may need to cancel your order. We sincerely...
Wed, 5 Feb, 2025 at 3:03 PM
Privacy Information
All transactions that you initiate with SoftMoc.com are confidential. Your name will not be added to any mailing list and will NEVER be transferred to a thi...
Wed, 5 Feb, 2025 at 3:04 PM
Benefits of SoftMoc Rewards
Benefits to having a SoftMoc Rewards Account: Free to join Earn points to redeem for future credits! Earn points online and in-store Points never ex...
Wed, 5 Feb, 2025 at 3:04 PM
How to Use My SoftMoc Gift Card?
SoftMoc Gift Cards can be used towards online purchases and entered on the Final Checkout page, as the chosen method of payment.    Select the option for ...
Wed, 5 Feb, 2025 at 3:05 PM
Does SoftMoc Replace Lost/Stolen Gift Cards?
SoftMoc is not liable for lost or stolen gift cards. However, if your gift card has been registered under your SoftMoc Rewards Account and a balance remains...
Wed, 5 Feb, 2025 at 3:05 PM