All in-store and online purchases are eligible for return or exchange within 60 days of the purchase date.
- All items must be unworn, in the original shoe box/packaging and accompanied by the receipt or invoice to be eligible for return. If the item is in unsellable condition, we are unable to process a return or exchange.
- Online refunds will be automatically processed back to the original method of payment.
- In-store refunds must be accompanied by the original payment method and original receipt, to receive a full refund or exchange.
- Any items purchased at our Warehouse Outlet locations (Whitby and Orfus Road) are eligible for a return or exchange for up to 15 days from the purchase date.
Should your order not qualify for a free return label, the item can be returned with the courier of your choice, to our Online Returns Team located at the address below. Please note that any order that incurs a shipping fee, will not be eligible for a prepaid return label.
*Some exclusions apply