SoftMoc Help

All items purchased in store or online offer 60 days from the date of purchase for a return or exchange.  Any items purchased at our Warehouse Outlet lo...

To initiate a return, please visit our Order Tracking page located within your SoftMoc Rewards Account. Click on the Return Order tab and follow the steps. ...

For an online Size Exchange, please follow the below steps: Sign into your SoftMoc Rewards Account and visit the Order Tracking section Locate the o...

On average, a return via mail will take an estimated three to ten business days to arrive back to us. Once showing it has arrived back to our Online Returns...

Manual Refunds are submitted weekly by our Customer Care Team, and can take an estimated 8 - 30 banking business days to process. Based on the individual cr...

Save up to 80% at the SoftMoc Warehouse Sale!  Clearance Items - Terms and Conditions: Clearance items are inspected to ensure they are in great con...

What is a Manufacturing Defect? A manufacturing defect refers to issues with the workmanship or materials used, and does not cover normal wear and tear,...