Easy Returns
All in-store and online purchases are eligible for return or exchange within 60 days of the purchase date. All items must be unworn, in the original s...
Wed, 23 Jul, 2025 at 10:37 AM
To initiate a return, please visit our Order Tracking page located within your SoftMoc Rewards Account. Click on the Return Order tab and follow the steps. ...
Wed, 23 Jul, 2025 at 11:14 AM
For an online Size Exchange, please follow the below steps: Sign into your SoftMoc Rewards Account and visit the Order Tracking section Locate the o...
Wed, 5 Feb, 2025 at 3:44 PM
Once your return has arrived at our Online Returns Warehouse, please allow 3 to 10 business days (excluding weekends and holidays) for our team to process i...
Fri, 18 Jul, 2025 at 1:11 PM
Manual Refunds are submitted weekly by our Customer Care Team, and can take an estimated 8 - 30 banking business days to process. Based on the individual cr...
Wed, 5 Feb, 2025 at 3:48 PM
Save up to 80% at the SoftMoc Warehouse Sale! Clearance Items - Terms and Conditions: Clearance items are inspected to ensure they are in great con...
Wed, 5 Feb, 2025 at 3:47 PM
What is a Manufacturing Defect? A manufacturing defect refers to issues with the workmanship or materials used, and does not cover normal wear and tear,...
Wed, 5 Feb, 2025 at 3:43 PM