To initiate a return, please visit our Order Tracking page located within your SoftMoc Rewards Account. Click on the Return Order tab and follow the steps.
If you do not have a SoftMoc Rewards account, please visit https://www.softmoc.com/ca/orderreturnexchange.aspx enter your order number and last name and select “continue”.
If you received Free Shipping for the online item you are returning, you qualify for a prepaid return shipping label! The prepaid label will be sent via email once the Return Merchandise Authorization (RMA) has been initiated. You may then print the label, affix it to your returning package and drop off with the specified courier found on your shipping label.
If you paid shipping for the online item you are returning, we apologize that a prepaid return label will not be issued as the order does not qualify. Please request your Return Merchandise Authorization (RMA) via the Returns & Exchanges tab. The item can then be returned with the courier of your choice, to the return address provided within your RMA email.
***All online order purchases returning via mail must have an RMA number initiated for the return to be accepted.
Please note - if you reside in a rural area and are emailed a prepaid return label with a courier that is not local, please reach out to our Customer Care Team, for assistance.