For an online Size Exchange, please follow the below steps:
Sign into your SoftMoc Rewards Account and visit the Order Tracking section
Locate the order you wish to exchange and select Size Exchange. You will then be able to choose a new size for your item.
Proceed to select Continue Exchange via Courier.
If your original order shipped with free shipping, you will receive prepaid return label via email. This label can be printed and affixed to your returning package and dropped off to the courier that shipped the original order (with the exception of Next Day Shipping Couriers).
If a shipping fee was incurred on your original order, you will need to acquire a shipping label from a courier of your choice. Alternatively, you may return the item to your local SoftMoc store, to avoid return shipping fees.
Once your exchange item has been received by our Online Returns Dept., a new order will be generated with the new size requested. You will receive notification of this via email and a secondary email once the new order has processed for shipping.
Return Eligibility - The item must be unworn, in the original shoebox (if returning via mail - it must also be enclosed in a protective shipping box) and include a copy of your original invoice.
Please note, we are unable to offer exchanges at store level for online purchases. Your order will be refunded and you may then purchase the new item/size of your choice.