On average, a return via mail will take an estimated three to ten business days to arrive back to us. Once showing it has arrived back to our Online Returns Warehouse, kindly allow 24 to 72 hours (excluding weekends and holidays) to receive your notification the refund has been processed.
Online refunds will be applied to the payment method on which you made the online purchase. Refunds are processed to include the amount you paid for the item(s) along with any sales tax that was charged at the time of purchase. Please allow an estimated 3-10 business days for these changes to appear on your online statement.
* If a SoftMoc Rewards credit was used on the initial order, the credit will not return to your account until the original order has been refunded. Should you wish to re-use this credit, please wait until your original item is returned to place your new order.