Once your return has arrived at our Online Returns Warehouse, please allow 3 to 10 business days (excluding weekends and holidays) for our team to process it. You’ll receive a confirmation email as soon as your refund has been issued.
Online refunds will be applied to the payment method on which you made the online purchase. Refunds are processed to include the amount you paid for the item(s) along with any sales tax that was charged at the time of purchase. Please allow an estimated 3-10 business days for these changes to appear on your online statement.
* If a SoftMoc Reward credit was used on the initial order, the credit will not return to your account until the original order has been refunded. Should you wish to re-use this credit, please wait until your original item is returned to place your new order.