What is a Manufacturing Defect?
A manufacturing defect refers to issues with the workmanship or materials used, and does not cover normal wear and tear, unintentional or accidental damage, or the natural aging or breakdown of colours/dyes and materials.
To make a claim that your shoes have a manufacturing defect, please bring your footwear/product and original receipt, to any SoftMoc Retail location (with the exception of our Whitby, and North York Outlet locations) for inspection; within 6 months of purchase. For the best experience, we recommend calling ahead to confirm that a trained Team member will be available to assist you.
*To make a claim, customers must have the receipt/invoice for the purchase.
*SoftMoc Retail Team Managers are specially trained to identify defects in all the brands we carry. Please be aware that your claim may be either approved or denied. If approved, we will offer either a replacement item or a SoftMoc Gift Card as an exchange for the defective product.
*All claims must be made within 6 months of the purchase and a copy of the purchase receipt is required.